Privacy Policy

Last updated May 23, 2018

This Privacy Policy describes how Rescale, Inc. (“Rescale,“ “We,“ “Us,“ or “Our“) protects your privacy when you use the Web site located at (the “Site“).


This Privacy Policy applies to information (including, personal information) collected through the Site. For the purpose of this Privacy Policy, “personal information” means information that identifies you personally, either alone or in combination with other information available to us. This Privacy Policy is part of and incorporated into Rescale’s Terms of Service (“Terms of Service“).

Rescale’s Privacy Pledge To You

We are committed to protecting your privacy while allowing you to use the Site. You may add, delete or modify your personal information at any time. Subject to your permission or as specifically stated in this Privacy Policy, we will not sell, exchange or otherwise share your personal information with third parties. We do not send spam, maintain spam mailing lists or support the activities of spammers.

What Personal Information Do We Collect on the Site and How Do We Collect it?

Active Collection of Information

Personal information may be collected in a number of ways when you visit the Site, purchase products or services or use any of the services offered via the Site. We may collect certain information that you voluntarily provide to us which may contain personal information. For example, we may collect your name, email address, user name, telephone number and shipping address when you register, set up an account, contact us by e-mail or purchase products from the Site or use our services.

When you use our email support services, we collect your correspondence in order to build up a public knowledge base, which will be available to all users of the Site. Your correspondence will probably not be used verbatim, but likely paraphrased in a FAQ format.

Passive Collection of Information

When you visit the Site, some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. Such information includes your computer’s Internet Protocol (“IP”) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer’s operating system and information about your usage and activity on the Site.


We may automatically collect certain information through the use of “cookies.” Cookies are small data files that are stored on your hard drive by a Web site. Among other things, the use of cookies helps us to improve the Site and your experience on the Site. We use cookies to see which areas and features of the Site are most popular, to count the number of computers accessing the Site, to personalize your experience and to remember your preferences. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of the Site.

Storage of Information & Transfer of Data Abroad

If you are visiting the Site from a country other than the country in which our Web servers are located (currently the United States of America) the various communications will necessarily result in the transfer of information across international boundaries. By visiting the Site and communicating electronically with us, you consent to the processing and transfer of your data as set out in this Privacy Policy.

How Do We Use Your Personal Information?

We use the information collected through the Site: (i) to communicate with you; (ii) to process your requests and transactions; (iii) to improve the Site; (iv) to customize the services and/or products we provide to you; (v) to assist with our product and service development; (vi) to perform marketing analysis; and (v) for other purposes related to our business.

With Whom Do We Share Your Personal Information?

Personal information collected through the Site and/or advertisements hosted by us, may be shared with companies and organizations that perform services on our behalf (for example, companies that provide data management, reselling, billing, or other support services to us, such as data storage and Web hosting services).

Also, we may disclose the personal information we collect through the Site when we, in good faith, believe disclosure is appropriate to: (i) comply with applicable law (or a court order or subpoena); (ii) prevent or investigate a possible crime, such as fraud or identity theft; (iii) enforce the Terms of Service or other agreements that govern your use of the Site and/or our services; (iv) to protect the rights, property or safety of us, our users or others; or (v) to protect your vital interests.

Personal information submitted to the Site or collected by us is our asset and will become part of our normal business records. Your personal information and other data collected by us may be transferred to another company that has acquired our stock or assets, for example, as a result of a sale, merger, reorganization, dissolution or liquidation. If such a transfer occurs, the acquiring company’s use of your personal information will still be subject to this Privacy Policy, and the privacy preferences you have expressed to us.

Modifying Your Information; Opt-In To Promotional Materials

We respect your right to make choices about the ways we collect, use and disclose your personal information. You may update or modify your information or change your privacy preferences at any time by emailing us at or, in some instances, via the Site.

You may “opt-in” to receiving marketing and promotional communications from us by following the instructions on the membership registration page. Such communications consist of: (i) industry information and update on HPC and on cloud; (ii) partnership updates and educational materials; (iii) product and feature announcements; (iv) promotions, events, case studies, webinar announcements. You may change your election to receive such promotional communications at any time by emailing us at or by changing your election via the Site. Transactional service communications including, but not limited to, messages about your registration, will not be subject to the foregoing opt-in procedures.

Security of Your Personal Information

We take reasonable security measures to protect your personal information (including, preventing the loss, misuse, unauthorized access, disclosure, alteration and destruction of your personal information). Please be aware, however, that despite our efforts, no security measures are impenetrable. If you use a password on the Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.


This site is not meant for minors. We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site is not intended for and may not be used by children under the age of 13. We do not knowingly collect information from children under the age of 13 and we do not target the Site to children under 13.

We may not intend to collect or solicit information from people who are minors. However, as a condition of use for minors in those countries or regions where information gathering from minors is considered illegal, guardians will be responsible for accompanying minors for prevention of any unexpected circumstances when they access the Site.

Changes To This Privacy Policy

We may change this Privacy Policy from time-to-time. If we make any changes to this Privacy Policy, we will change the “Last updated” date above. We encourage you to review this Privacy Policy whenever you visit the Site to understand how your personal information is used.


If you have any questions about this Privacy Policy, please contact us at