New Rescale Help Center for Improved Support, On-Demand
Rescale has launched a new customer Help Center, which is now available for all Rescale platform users. The Help Center includes several new features designed to improve the customer experience and make it easy to obtain support and to quickly solve problems. Rescale’s leading support policy remains unchanged, and all methods for contacting Rescale Support (webform, email, sharing jobs from the Rescale platform) will continue to operate seamlessly.
Help Center Highlights:
- Knowledge Base: A hub for Rescale product documentation, tutorials, and FAQ documents. Anyone with a Rescale platform account has access. Here is a quick link to get to the Help Center.
- Support Assistant: An AI-powered support assistant available on-demand, capable of resolving a wide range of customer issues using Help Center content and product documentation.
- Live Chat/Support Desk: The interface for users to initiate contact, seamlessly escalating from the Support Assistant to a human support agent when necessary, with full conversation history and context preserved.
- Ticketing System: Rescale now uses a new ticketing system to handle customer issues, with enhanced features designed to assist Rescale’s support team to stay organized and resolve tickets more quickly and expertly.
Note that we will continue to serve our customers on our itar.rescale.com and itar.rescale-gov.com platforms using our existing compliant support ticketing system.
